Refund, Returns, & Autoship Policy

If you’re looking to return your supplements we're here to help!


We accept returns on new, unused, and in its original condition within 30 days of purchase. Please note the following exceptions to our return and refund policy:

-Clearance items can’t be returned or exchanged for any reason.

-Certain sales or promotions may exclude items from being returned

-We do not accept any returns on products that are expiring within 90 days of the return date.

-We do not accept products that show signs of tampering with the original safety seals or product closures.


To initiate a return please complete the following steps:

  1.   Email us at with your order number and the item(s) you would like to return.
  2.   Our staffs will contact you within 1-2 business days with any questions or to advise if your request has been approved.


How are refunds processed?

We refund all returns back to the original payment that was used when the purchase was made.


How long until I will see the refund?

Once your returns have been processed, depending on your bank institution it typically takes 3-7 business days for the amount to reflect onto your original payment.


Do you provide a return label?

Unfortunately, at this moment we do not offer a free return shipping label. Customers are responsible for any shipping fee that occur during the process. You may return the products in person at our Irvine, CA clinic to avoid any shipping costs. For your convenience, we can provide you with a return label and invoice you for the postage cost. If you're interested in having us provide you with a label please email us at and one of our staff will reach out to you within 1-2 business days.


I received something I didn’t order, or I have received the incorrect item, or I am missing an item.

Please email us at with a picture of the items you received in your package along with the packing slip that was included in your order. In your email, please provide a belief description of your discrepancy so that we can better assist you with your case.


My package shows delivered but I have not received it.

Please contact us immediately so that we can assist you with locating your package. In the meantime, please check around the most common place packages are delivered to your address. We also advise checking with your neighbors since this is the most common error made by couriers.  We also recommend talking to your family members to see if they've seen the package. If you are still unable to find it, please contact your local post office or talk to your postman. We highly recommend you communicate with them since all packages are scanned at the delivery location and they will have a better idea of what happened to your package.


I’ve experienced an adverse reaction to a supplement I’m using.

We are committed to bringing our customers the highest quality supplements. In the event that you experience an adverse reaction to your purchase from Restoration Healthcare, please immediately stop using the product. If your adverse response creates any immediate serious reaction visit your nearest urgent care center. Otherwise, please call or Portal Message your doctor’s medical assistant and advise of your symptoms.


Restoration Healthcare offers automatic shipment options that may be selected at check-out. To cancel a recurring order once it is set please follow the steps below.

  1. Log into your account
  2. Locate the the dashboard on your left hand screen
  3. Click on subscriptions and select the order you'd like to cancel
  4. Locate actions and select cancel to end your subscription.


Please call (949) 216-4057 or email us at if you are unable to cancel your subscription. We will be more than happy to assist you.